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In the case of a purchase of upgrade she tries to confirm the eligibility of the uopgrade, but is not finding the eligible previous version to be upgraded.
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You must select the older version and provide its serial number as proof that you are eligible to use the upgrade.Įrror "this serial number is not for a product calling it" | CS6, CS5.5, CS5įirst time running Acrobat XI said serial number valid but is not supported product. The list which you are asked to select the older versions of present that is valid for your upgrade purchase.
Adobe acrobat xi pro serial number qualifying how to#
Any thoughts on how to solve this problem would be highly appreciated. The technical support person told me to download it again, CS6 and I made - I downloaded the package Design and Web Premium Pro, and then the same problem arises. I double checked my page count to make sure that I had good product name and serial number, and I do. The drop-down menu you see here does not Design and Web Premium Pro, so activation stops right there. Due to a hard drive problem I had to download and reinstall, I had no problem, but when I was asked for my serial number, I got this error: I have a valid serial number for Design and Web Premium Pro CS6. Can someone here point me please in the right direction? More information about this error is also available on who can refer you to contact support if necessary.Īfter a chat for hours with a technical support person yesterday I'm still not close to fix this problem. But when I try it says ' serial number is valid but the product was not found on this calculation? Help! I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number is valid but the product was not found on this computer HELP!